Payment Policy 

Policy Overview 

ToKS Containers will offer shipping services to private individuals and/or companies that need container(s) to transport their goods in different locations of their choice as long as they meet the requirements stated by the company. This policy describes the accepted payment methods and guides our esteemed customers in understanding the processes integrated in our systems, ensuring their satisfaction as they choose to ship with us. 

Important Notice 

We have introduced the Automated Payment Processing System (APPS) to improve the experience of our private professional clients and company clients. The method fastens the payment processes and issuance of tracking numbers for the confirmed orders, which has seen us offer timely services to our clients. 

Accepted Payment Method. 

• Bank Transfer: Bank Transfer/Domestic Wire Transfers are transactions initiated from your financial institution to ours. You may initiate a Domestic Wire Transfer through your mobile application or online banking platform. Alternatively, you can visit the nearest branch of your bank and request assistance with the domestic wire transfer process.
• e-Check: An e-Check is the electronic equivalent of a traditional paper check, processed through digital means. To initiate an e-Check transaction, one typically utilizes their bank’s online banking portal or mobile application. For further details, please reach out to your bank directly.

• Cashier’s Check/ Personal Check: Ensure that all checks are made payable to the entity specified on your invoice. Once the check has been duly completed, it should be dispatched via either USPS Express Priority Mail or FedEx Express Overnight services.

• ACH Transfer: An ACH (Automated Clearing House) transfer can be initiated through your bank’s online banking platform. Typically, you would log into your online banking account and proceed to the “Transfers & Pay” or “Make a Payment” section. There, you will need to input the banking information provided, which includes the name, account number, and routing number, along with the payment amount specified on your invoice and the desired date for the transaction (same day). Additionally, some banks may offer functionalities for adding new payees or managing existing ones within this section.
• Venmo Payments: We only accept Venmo to Venmo payments via trusted third-party payment processing merchant with an additional 3.6% processing fee. Payment information will always be listed in your official invoice.
• Zelle Payments: We only accept zelle payments via a trusted third-party payment processing merchant with an additional 3.5% processing fee.  Payment information will always be listed in your official invoice.
• Credit/Debit Card Payments: We only accept zelle payments via a trusted third-party payment processing merchant with an additional 7.5% processing fee.  Payment information will always be listed in your official invoice.

We assure you that the above payment methods are secure and accepted payment methods in all our delivery yards at specific viewing dates. 

Payment Process 

• All Payments are processed securely through our dedicated payment processing system. 

• All payment are made through our website or via a secured invoice receive from our invoice and sales department. 

• Payments are accepted prior to confirmation of your order to initiate preparation of your shipping container for delivery. 

• Once Payment is made your order will be automatically confirmed and you will receive a confirmation email 

• 24hrs after your order is confirmed you will receive an email with a delivery tracking number for you to track and trace your delivery. 

• Once Payment is made and the tracking number is issued, you will not be able to cancel your order till it is delivered. Please read our return and refunds policy to understand this. 

PAYMENT ON DELIVERY PLAN 

The payment upon delivery option is designed for clients who are acquiring multiple shipping containers or for those who may have reservations about remitting full payment in advance for a facilitated and insured delivery of the shipping container.

NOTE: Payments associated with this payment plan shall exclusively be accepted through Bank Transfer/ Domestic Wire or e-Check/ACH Transfer.
Here are the terms associated with this plan.

• A non-refundable 50% deposit off grand total cost is to be paid upfront to confirm your order
  The initial deposit of 50% is non-refundable in the event that the customer is unable to remit the remaining 50% balance upon delivery. Please be advised that our delivery vehicle will not commence offloading until the balance of 50% has been paid and confirmed.
• If a customer purchases more than one shipping container, a 40%-50% deposit is requested to confirm your order, depending on the number of shipping container purchased.